Freshana's Return/Refund & Exchange Policy
We offer a 60-day Money Back Guarantee on every product we offer. Please email customer service at Info@freshana.com within 60 days of purchase date and we will either replace your products or refund your purchase, whichever you prefer, including the cost to ship back to us.
Order Cancellation Policy
Please submit any cancellation via e-mail to info@Freshana.com or call us at 470-223-7999.
E-mail cancellations must contain the following:
This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out afterward, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
All products, unless specifically stated otherwise, carry a 60-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Freshana assumes all costs in shipping to us, and we assume the cost in shipping back to the customer.
All replacement/repaired products are shipped UPS Ground or other designated shipper unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We suggest you contact our sales support team first (470-223-7999) to determine whether the item is indeed defective before shipping. Then make a return request. See Return Policy for more details. No phone call or e-mail is necessary!
Our products are manufactured to the highest standards and we do everything possible to make sure that our products are sent to you in perfect condition. If you feel that your products don't meet our strict standards, please contact us immediately and we will do everything to make it right.
Limited Lifetime Warranty
A limited lifetime warranty is given to all Freshana plant-based products. This warranty is for replacement of like items only. Limited lifetime warranty does not cover items out of production if Freshana no longer stocks them. This warranty is valid only for the original buyer but not transferable. (Limited lifetime warranty is defined as the lifetime of the product on the market. Outdated products are not covered by lifetime warranty if the item is no longer available on the common market as a new product.)
Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as “Out of Stock,” we can special-order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via e-mail and give you 3 days to reply. If we have not heard from you, we will then try to call you at the numbers you provide with your order. Be sure to give us your current e-mail address and phone number.
Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Pre-orders are reserved with payment up-front on a first-come, first-served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.
Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.
By using our site, you consent to our shipping, purchasing, return, refund, cancellation policies
Changes to our Policies
If we decide to change our policies, we will post those changes on this page.
If there are any questions regarding these policies, you may contact us using the information below.