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About Freshana

Dr. Robert Bayless is an internationally recognized chemist who is a world leader in the development of a process called micro-encapsulation – he is also the founding chemist of Freshana. His journey to create a chemical free, non-toxic, 100% plant-based, 100% all-natural cleaner began almost 15 years ago. Dr. Bayless was certain that with just the right plant-based ingredients coupled with our unique micro-encapsulation process, he could create not only extremely effective super cleaners, but also a product that was 100% safe.

After spending 10 years testing with hundreds of plants worldwide, he had his eureka moment. He found nine key plants, that when combined, attacked hydrocarbons – which are the building blocks of substances such as odors, oil, grease, dirt, mold, mildew, etc. Dr. Bayless spent another year finding the perfect proportions of each our 9 ingredients to create our 100% plant-based concentrate – and in 2011, Freshana was brought to life.

The Freshana team’s mission is save the lives and well-being of the thousands of adults, children, and pets who are poisoned every year by chemical cleaners. We’re passionate about keeping you, your family, and your homes 100% safe and cleaner than they’ve ever been before. We’re confident that after just one use you’ll fall in love just the way our team has – and you’ll never return to the retail aisle to purchase toxic cleaners again.

 
 
 
 
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Shipping Policy
 

If your shipping address is within the lower 48 states:

· UPS Ground shipping is FREE for all orders over $50.

· We offer regional flat rate shipping for all orders under $50.

v Shipping is $9 if you live in the following states:

AL, AR, FL, GA, IL, IN, KY, LA, MD, MI, MS, NC, OH, SC, TN, VA

v Shipping is $11 if you live in the following states:

AZ, CO, CT, DE, IA, ID, KS, MA, ME, MN, MO, MT, ND, NE, NH, NJ, NM, NY, OK, PA, RI, SD, TX, UT, VT, WI, WV, WY

v Shipping is $14 if you live in the following states:

CA, NV, OR, WA

If you are interested in purchasing products and your shipping address is located in Alaska, Hawaii, or internationally, please email us at info@freshana.com or call 404-409-3283 for rates.

 
 
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    Return Policy

    Freshana's Return/Refund & Exchange Policy
    We offer a 60-day Money Back Guarantee on every product we offer. Please email customer service at Info@freshana.com within 60 days of purchase date and we will either replace your products or refund your purchase, whichever you prefer, including the cost to ship back to us.

    Order Cancellation Policy
    Please submit any cancellation via e-mail to info@Freshana.com or call us at 404-409-3283.

    E-mail cancellations must contain the following:
    First name
    Last name
    Order number
    Email address

    This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

    Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out afterward, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

    Warranty Policy
    60-Day Warranty
    All products, unless specifically stated otherwise, carry a 60-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

    Shipping Costs
    Freshana assumes all costs in shipping to us, and we assume the cost in shipping back to the customer.
    All replacement/repaired products are shipped UPS Ground or other designated shipper unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

    Warranty Procedure
    We suggest you contact our sales support team first (404-409-3283) to determine whether the item is indeed defective before shipping. Then make a return request. See Return Policy for more details. No phone call or e-mail is necessary!

    Manufacturer Warranty
    Our products are manufactured to the highest standards and we do everything possible to make sure that our products are sent to you in perfect condition. If you feel that your products don't meet our strict standards, please contact us immediately and we will do everything to make it right.

    Limited Lifetime Warranty
    A limited lifetime warranty is given to all Freshana plant-based products. This warranty is for replacement of like items only. Limited lifetime warranty does not cover items out of production if Freshana no longer stocks them. This warranty is valid only for the original buyer but not transferable. (Limited lifetime warranty is defined as the lifetime of the product on the market. Outdated products are not covered by lifetime warranty if the item is no longer available on the common market as a new product.)

    Out of Stock Policy
    The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as “Out of Stock,” we can special-order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

    Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via e-mail and give you 3 days to reply. If we have not heard from you, we will then try to call you at the numbers you provide with your order. Be sure to give us your current e-mail address and phone number.

    Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Pre-orders are reserved with payment up-front on a first-come, first-served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

    Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.

    Your Consent
    By using our site, you consent to our shipping, purchasing, return, refund, cancellation policies

    Changes to our Policies
    If we decide to change our policies, we will post those changes on this page.

    Contacting Us
    If there are any questions regarding these policies, you may contact us using the information below.

    Freshana
    www.Freshana.com

    404-409-3283
    info@freshana.com




     
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    Terms and Conditions
      PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


    Copyright
    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Freshana. The collective work includes works that are licensed to Freshana. Copyright 2011, Freshana ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Freshana or purchasing Freshana products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Freshana or to purchase Freshana products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Freshana. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


    Trademarks
    All trademarks, service marks and trade names of Freshana used in the site are trademarks or registered trademarks of Freshana


    Warranty Disclaimer
    This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Freshana disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Freshana does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Freshana does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


    Limitation of Liability
    Freshana shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Freshana has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


    Typographical Errors
    In the event that a Freshana product is mistakenly listed at an incorrect price, Freshana reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Freshana reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Freshana shall issue a credit to your credit card account in the amount of the incorrect price.


    Term; Termination
    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Freshana without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


    Notice
    Freshana may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Freshana.


    Miscellaneous
    Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Freshana products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Freshana products) must be commenced within one (1) year after the claim or cause of action arises. Freshana's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Freshana may assign its rights and duties under this Agreement to any party at any time without notice to you.


    Use of Site
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Freshana or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


    Participation Disclaimer
    Freshana does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Freshana is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Freshana reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Freshana in its sole discretion.


    Indemnification
    You agree to indemnify, defend, and hold harmless Freshana, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


    Third-Party Links
    In an attempt to provide increased value to our visitors, Freshana may link to sites operated by third parties. However, even if the third party is affiliated with Freshana, Freshana has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Freshana. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Freshana seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


    Privacy Policy
      What information do we collect?

    • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
    • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
    • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
    • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

    How do we use your information?

    We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
    • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • To allow us to better service you in responding to your customer service requests.
    • To quickly process your transactions.
    • To administer a contest, promotion, survey or other site feature.
    • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

    How do we protect visitor information?

    We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


    Do we use "cookies"?

    Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


    Do we disclose the information we collect to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Freshana. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

    However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


    How can you opt-out, remove or modify information you have provided to us?

    To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

    To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


    Third party links

    In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


    Changes to our policy

    If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2011.


    Questions and feedback

    We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


    Online Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.


    Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


    Your consent

    By using our site, you consent to our privacy policy.